FAQs Placing an Order How secure is TrisonTarps.com? I can’t find the item or part number I am looking for? Do you make special orders? Which payment methods do you accept? Can I cancel an order? Delivery and Shipping Costs What are the shipping costs? What is the shipping cost for oversized items? What are the order processing times? What are the delivery times? Do you deliver anywhere in the USA? Do you deliver outside of the USA? Can I pick up my order at your location? Which address determines the taxes that will be applied to the order? Returns & Refunds Can I return items I purchased online? How to return items purchased online? When and how will I be refunded? Can I return an item purchased on promotion? Do I have to create an account before I make an order? Can I track my order? What if my shipment is lost? How Secure is TrisonTarps.com? TrisonTarps.com ensures your safety. We go to great measures to ensure that your personal information is kept private and secure. To protect you from any loss, abuse, or modification of information collected, all credit card transactions take place in a secure part of our site. You can shop with complete confidence. Your transactions are completely safe. We use Secure Sockets Layer (SSL), the industry standard in transferring information to process your order. SSL certificate is indicated by the key or closed lock in the upper left corner of your browser. I can’t find the item or part number I am looking for? If you are not able to find a particular item or part number on our site, please contact our knowledgeable staff here or by phone at 1-855-851-4700 during regular business hours, we are happy to help you. Do you make special orders? Yes, we do make special orders. Besides the large number of products we offer for your convenience, we can also assist with special orders in many cases. Please contact us here or by phone at 1-855-851-4700 with your specific requirements. Which payment methods do you accept? We have several payment methods for your convenience. You can place your order online using Visa, MasterCard, American Express, and PayPal. Can I cancel an order? Yes, you can cancel your order as long as your order has not been shipped by contacting us. If the order has been shipped, we cannot cancel it but we can process a refund with the applicable restocking and return shipping fees charged to you as usual. What are the shipping costs? The shipping cost is calculated at the checkout based on the shipping method, product weight, size, and shipping destination. What is the shipping cost for oversized items? All items with any dimension of 108 inches or greater are considered oversized items. These items require a custom shipping solution. Contact us to arrange the shipping of such items. What are the order processing times? We strive to ship orders of stock items the same business day when received by 3 pm CST on business days. Orders placed after 3 pm CST are shipped the next business day. Orders are not shipped or delivered on weekends or holidays. What are the delivery times? Your order will be delivered in 1 to 8 business days following its processing, depending on your delivery destination. You will receive an order tracking number where you can check the expected delivery time. *For oversized products, processing and delivery time may vary. Do you deliver anywhere in the USA? We deliver to addresses within the contiguous 48 United States. Do you deliver outside of the USA? Yes; but since we deal with international shipping on an order by order basis, please contact us here or by phone at 1-855-851-4700 with your specific requirements.For orders to Canada, please visit us at TrisonTarps.ca, our Canadian site. Can I pick up my order at your location? Absolutely, you can pick up your order at our location. For directions & hours click here. Which address determines the taxes that will be applied to the order? Taxes are based on the delivery address. For more information read our Shipping policy. Can I return items I purchased online? Yes, you have 30 days of the delivery date to return items and be refunded. The product must be new, in resalable condition and in the original packaging. Parts cannot be returned if the part was installed or modified. How to return items purchased online? You can return items at no cost in our store, with the original packaging and receipt or proof of purchase.You can also return items by mail to 3955 FM 137, Paris, Texas, 75460. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When and how will I be refunded? You will be refunded within 3-5 business days by the same method of payment used to make the purchase. *Please keep in mind that the transaction may take longer to display in your transaction records depending on the method of payment you used for your order. For more information read our Return Policy. Can I return an item purchased on promotion? No, if you have received a discount, returns, exchanges or refunds are not possible. Do I have to create an account before I make an order? No, you can make a purchase as a guest.We recommend creating an account if you plan to visit TrisonTarps.com again. This will save you time entering your details at each visit and you will be first to get our promotional offers. Can I track my order? You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). This will allow you to track your order in real-time. What if my shipment is lost? First, check the tracking information for any updates or notes. If the tracking status indicates that the shipment has been delivered but you have not received it, we will initiate a trace or claim with the delivery company. Please get in touch with one of our Sales Representatives by contacting us here or call 1-855-851-4700 during regular business hours as soon as you discover the package may have been lost.